knewget

Learn ServiceNow Fundamentals — CSA-Aligned and Beginner-Friendly

Get the clarity you need to start your CSA exam prep with confidence.

What’s Inside the Guide

This free study guide breaks down core ServiceNow concepts in plain language — and organizes them around the official CSA exam topics. It’s perfect for beginners who want to get oriented fast without the overwhelm.

  • Key topics from each CSA exam domain
  • Clear, jargon-free explanations
  • Helpful diagrams, real-world analogies, and summaries
  • Study tips and resource links to dig deeper
  • A perfect companion to your CSA prep plan

ℹ️ Note: This isn’t a full test-prep course — it’s a smart starting point to help you build a strong foundation.

About the Author

Hi, I’m Jeff Thies — a ServiceNow developer, architect, and teacher with 30+ years of IT experience. Through my YouTube channel (Knewget) and my CSA Masterclass, I’ve helped thousands of learners simplify ServiceNow and pass the CSA exam.

This guide is based on real-world materials I created to help beginners feel less overwhelmed and more confident as they start their journey.

If you’re just starting out, you’re in the right place.

What Learners Are Saying

❝ Top quality content about ServiceNow! Thank you for sharing.
- @typical_mysorean

❝ Jeff’s way of simplifying concepts is incredibly helpful. I’m in the 2024 NextGen cohort and appreciate how accessible this is.
- @sl6162

❝ Saw your videos and now I’m a Certified System Administrator! Thank you, Jeff.
- @durumarthu

❝ Gold!! Bro wastes no time, straight to the point!
- @ytb3748

CSA Exam Ahead? Start With the Right Foundation.

Whether you’re reviewing the basics or just getting started, this guide will help you study smarter and gain confidence — fast.

No spam. Just a helpful guide — totally free.

Have Questions? I’ve Got You Covered.

Is this really free?

Yes — no strings attached. Just enter your email so I can send you the link to download the guide. That’s it. No spam, no sales pitch.

Will this guarantee I pass the CSA exam?

No — but it gives you a solid head start and simplifies what you need to know.

I’m not technical. Will I understand this?

Absolutely. This guide is written in plain English using real-world examples. It’s made for beginners.

How is this different from the official docs?

It’s written by a real teacher (me), not just technical writers. I explain things the way real learners need to hear them — simple, clear, and actionable.